Privacy Policy | Online Reputation Manage

1. Who we are and scope

1.1 Online Reputation Manage ("we", "us", "our"), a brand of JK Smart Solutions LLP, operates the website onlinereputationmanage.com and all of its subdomains, including lp.onlinereputationmanage.com, where the landing pages for our online advertisements are hosted (together, the "Site"). Our registered office is at A 33, First Floor, Saiyadulajab, Near Saket Metro Station, Saket, Delhi 110016, India.

1.2 This policy explains what personal data we collect through the Site, why we collect it, who we share it with, how long we keep it, and the rights you have in relation to it. For every purpose described here we act as the data controller.

1.3 This policy applies to visitors of the Site and to people who contact us through it. It does not cover the websites or platforms we link to, which have their own privacy policies (see clause 17), and it does not cover the separate engagement terms we agree with clients who instruct us.

1.4 The Site does not offer user accounts, a shop, or a newsletter. We do not sell personal data.

2. Definitions

2.1 Personal data means any information that identifies you or could reasonably be used to identify you, alone or with other information, such as your name, email address, phone number or IP address.

2.2 Enquiry means any message you send us through a form on the Site, through the live-chat widget, by email, by phone or by WhatsApp.

2.3 Processing means anything we do with personal data, including collecting, storing, using, sharing and deleting it.

2.4 GDPR means the EU General Data Protection Regulation (EU) 2016/679; UK GDPR means that regulation as retained in the law of the United Kingdom; DPDP Act means India's Digital Personal Data Protection Act, 2023.

3. Information we collect

3.1 Information you give us

Enquiry details: your name, email address, phone or WhatsApp number with its country code, the concern you select, anything you type in the message box, and any link, review, article or search result you paste into or describe in the link box.
Live chat: the transcript of any conversation you have through the Tawk.to widget.
WhatsApp, email and phone: the content of messages and calls you exchange with us, and the number or address you contact us from. If you ask us to reply on WhatsApp, we use the number you give us for that reply only.
Client engagement: if you instruct us, the information needed to deliver the service, which is governed by the engagement terms we agree with you.

3.2 Information collected automatically when you send an enquiry

When you submit a form, the following is sent with it and stored with the enquiry:

Technical details: your IP address, browser type, the page the form was on, the date and time, and the result of the Google reCAPTCHA check.
Attribution identifiers: the page you arrived on, the website that referred you, any campaign parameters in the address you clicked (utm_source, utm_medium, utm_campaign, utm_term, utm_content), any advertising click identifiers in that address (Google Ads gclid, wbraid or gbraid; Meta fbclid), and the Google Analytics client identifier for your browser. We use these to understand which advertisement or page brought you to us and to report the enquiry as a conversion to Google Ads. They are held in your browser's session storage from the moment you arrive until you send the form or close the browser tab, and they are not sent to us unless you submit an enquiry.

3.3 Information collected automatically while you browse

Usage measurement: pages viewed, approximate location, device and browser type, and the region segment described in clause 3.4, collected by Google Analytics 4. Google Analytics 4 does not log or store IP addresses.
Advertising measurement: whether a visit that started from one of our advertisements led to an enquiry, recorded by Google Ads conversion tracking.
Form state: what you have typed into a form on an advertising landing page is kept in your browser's session storage so it survives a page reload. It is cleared when you submit the form or close the tab, and it is not sent to us until you submit.

3.4 Location detection

When a page loads, our server asks the geolocation service ipwho.is which country your IP address belongs to. The answer is used for two purposes only: to preselect the dialling code in the enquiry form, and to show the version of certain content that fits your region (for example which review platforms we mention, and whether we show our Delhi office details or our international contact guidance). The country code is kept in your browser's local storage for up to seven days so the choice stays consistent across pages. It is not sent to us or stored on our servers, and ipwho.is does not store your IP address for that lookup. Your browser's time zone is used as a fallback when the lookup fails. You can override the detection by adding "?geo=in" or "?geo=intl" to any page address; "?geo=auto" clears your stored choice, as does clearing your browser's site data.

4. How we use information

We use personal data for the following purposes and no others:

To respond to your enquiry and advise you on the matter you raise.
To deliver the service if you instruct us, and to manage that engagement.
To detect and prevent spam, abuse and automated submissions.
To understand how the Site is used and to improve it.
To measure whether our advertising leads to enquiries, so that we can decide what to advertise and where.
To show you content and contact options appropriate to your region.
To meet legal, accounting and dispute-resolution obligations.

We do not use personal data for automated decision-making that produces legal or similarly significant effects on you, and we do not sell it.

5. Legal bases for processing

Where the GDPR or the UK GDPR applies, we rely on the following legal bases:

Enquiry details and client engagement: steps taken at your request before entering into a contract, and performance of that contract (Article 6(1)(b)).
Technical details sent with an enquiry: our legitimate interest in site security and in keeping the form working (Article 6(1)(f)).
Attribution identifiers and advertising measurement: your consent where your browser, device or jurisdiction requires it (Article 6(1)(a)); otherwise our legitimate interest in measuring the effectiveness of our advertising (Article 6(1)(f)).
Usage measurement: your consent where required (Article 6(1)(a)); otherwise our legitimate interest in understanding how the Site is used (Article 6(1)(f)).
Location detection: our legitimate interest in showing you relevant contact options and content (Article 6(1)(f)). It is not used for profiling or advertising decisions.
Live chat and WhatsApp: steps taken at your request (Article 6(1)(b)).

Where the DPDP Act applies, we process enquiry details for the purpose for which you provide them and on the basis of your consent given when you contact us.

6. Cookies and browser storage

6.1 Cookies are small files that a website places in your browser so that it can recognise the browser and remember information between pages or visits. Local storage and session storage are similar browser features that websites use to keep small amounts of information on your device.

6.2 The Site uses cookies and browser storage for the following purposes:

Region choice: the country code described in clause 3.4, in local storage for up to seven days.
Form state and attribution identifiers: as described in clauses 3.2 and 3.3, in session storage until you submit the form or close the tab.
Usage and advertising measurement: cookies set by Google Analytics 4 and Google Ads conversion tracking to distinguish browsers and to attribute an enquiry to an advertisement.
Spam protection: cookies set by Google reCAPTCHA to tell people from automated scripts.
Live chat: cookies set by Tawk.to to keep your chat session continuous.

6.3 You can set your browser to warn you before a cookie is placed, to refuse all cookies, or to delete cookies and site data at any time. Instructions are in your browser's help menu. If you refuse cookies, the enquiry form still works but the region choice is not remembered and our measurement does not record your visit.

7. Third-party services

The following providers process personal data on our behalf, or as independent controllers, when you use the Site:

Google Analytics 4 (Google LLC) measures how the Site is used. Google's privacy policy. You can opt out with the Google Analytics opt-out browser add-on.
Google Ads conversion tracking (Google LLC) records when a visit from one of our advertisements leads to an enquiry. We advertise our own services only; the Site shows no third-party advertisements. You can set your advertising preferences on Google's Ad Settings page.
Google reCAPTCHA (Google LLC) protects the enquiry forms from automated abuse and is subject to Google's privacy policy and terms.
Tawk.to (tawk.to inc.) provides the live-chat widget and stores chat transcripts.
WhatsApp (Meta Platforms) carries any conversation you choose to have with us on WhatsApp, under WhatsApp's own privacy policy. We hold the number you message us from and the content of the conversation.
ipwho.is provides the country lookup described in clause 3.4.
Our hosting provider stores the Site, the enquiry emails and the server logs.

8.1 We share personal data only with the providers listed in clause 7, with our staff and contractors who handle enquiries and engagements under confidentiality obligations, and with professional advisers where necessary.

8.2 We may disclose personal data where the law requires it, to enforce our terms, or to protect the rights, property or safety of Online Reputation Manage, our clients or others.

8.3 We do not sell, rent or trade personal data, and we do not permit any third party to collect personal data on the Site for its own purposes other than as described in clause 7.

9. International transfers

Our team and operations are in India, so personal data you send us is processed in India. Neither the European Commission nor the United Kingdom has issued an adequacy decision for India. We protect transfers by processing only what is needed to answer you, by confidentiality obligations on everyone who handles enquiries, and by entering into the EU Standard Contractual Clauses (or the UK International Data Transfer Addendum) with clients who engage us. Google, Tawk.to, Meta and our hosting provider process data under their own transfer arrangements. Write to us if you would like a copy of the safeguards that apply to your data.

10. Retention

10.1 Enquiry data is kept for as long as it takes to deal with your enquiry and any engagement that follows, and afterwards for as long as we need it to meet legal, accounting or dispute-resolution obligations. It is then deleted or anonymised.

10.2 Region choice, form state and attribution identifiers live only in your browser, for the periods set out in clauses 3.2 to 3.4 and clause 6.2.

10.3 If you ask us to delete your data sooner, we will do so unless a legal obligation requires us to keep it.

11. Security

11.1 The Site is served over HTTPS, so information you send through it is encrypted in transit. Enquiry data is held behind access controls and is available only to the limited number of people who need it to respond to you, each of whom is bound to keep it confidential.

11.2 We never ask for payment card details through the Site, and no payment is processed on it.

11.3 No method of transmission or storage is completely secure. If you have reason to believe that your data has been compromised, contact us at the address in clause 19.

12. Your rights

12.1 If you are in the EU, the EEA, the United Kingdom or Switzerland

Under the GDPR, the UK GDPR and the Swiss Federal Act on Data Protection you have the right to ask us for access to the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw any consent you have given, which does not affect processing carried out before you withdrew it. You also have the right to lodge a complaint with your national data protection authority, or with the UK Information Commissioner's Office if you are in the United Kingdom.

12.2 If you are in India

Under the DPDP Act you have the right to access, correct and erase your personal data, to withdraw consent, to nominate a person to exercise these rights on your behalf, and to raise a grievance with us. We respond within the time the Act allows.

12.3 If you are in California

Consistent with the California Online Privacy Protection Act, this policy states what personal data we collect and whom we share it with, is linked from every page of the Site with a link containing the word "Privacy", and will record any change on this page. You may visit the Site anonymously, and you may ask us to correct or delete the personal data we hold about you.

12.4 How to exercise your rights

Email info@onlinereputationmanage.com with "Data request" in the subject line. We may ask you to confirm your identity before acting. We respond within one month, or sooner where the law requires it. Exercising these rights costs you nothing.

13. Children

The Site is intended for adults and businesses. We do not knowingly collect personal data from children under 13, and we do not market to them. If you believe a child has sent us personal data, contact us and we will delete it.

14. Tracking signals and behavioural advertising

14.1 The Site does not respond to "Do Not Track" or Global Privacy Control signals sent by browsers. The measurement described in clauses 3.3 and 7 operates regardless of those signals; you can prevent it by blocking the Google scripts in your browser or by using the opt-out tools linked in clause 7.

14.2 We do not permit third-party advertising networks to collect data on the Site in order to build profiles of you or to serve you advertisements on other websites. The only third-party measurement on the Site is the Google Analytics 4 and Google Ads conversion tracking described in clause 7, which may use Google's own cookies and, where you have allowed it in your Google account settings, Google signals for aggregated demographic reporting.

15. Email communications

15.1 We use your email address to respond to your enquiry and, if you instruct us, to communicate about the engagement. We do not operate a mailing list and we do not send marketing emails to people who have only sent an enquiry.

15.2 Any email we send identifies us as the sender, carries our physical address, and uses an accurate subject line. If you no longer wish to hear from us, reply to any message or write to the address in clause 19 and we will stop promptly.

16. Data breaches

If a breach of security leads to the loss, alteration or unauthorised disclosure of personal data in a way that is likely to put you at risk, we will notify you by email within 7 business days of becoming aware of it, and we will notify the authorities where the law requires it.

17. Third-party websites and platforms

17.1 The Site links to review platforms, news publishers, social networks and other third-party websites. Those sites have their own privacy policies, and we are not responsible for their content or practices.

17.2 In the course of an engagement we interact with platforms on which content about you is published. Those platforms process your personal data under their own policies. We encourage you to read them.

17.3 Some pages embed or reference YouTube content. YouTube's API terms require us to tell you that the Site may use YouTube API Services and to link to the YouTube privacy statement.

18. Changes to this policy

We may update this policy when the Site, our services or the law change. The effective date at the top of the page records the current version, and material changes are noted on this page. Continued use of the Site after a change means the updated policy applies.

19. Contact

Questions, requests and complaints about this policy or about how we handle personal data go to info@onlinereputationmanage.com, or by post to Online Reputation Manage, A 33, First Floor, Saiyadulajab, Near Saket Metro Station, Saket, Delhi 110016, India.