5 ways to respond positively to a negative Glassdoor review
Online Reputation Management – When a negative Glassdoor review comes your way, it can be hard to know what to do. It’s tempting to ignore the review or write an angry reply, but this will only make matters worse. If you respond quickly and professionally with genuine thanks for the reviewer’s feedback, then chances are good that their bad review won’t have any impact on your reputation as a company or employee. In fact, it could actually help improve your standing among other employees! Here are some ways you can respond positively when faced with an unhappy Glassdoor user:
Respond to Bad Reviews quickly
Respond to bad reviews as quickly as possible. It’s important to respond to reviews in a timely manner, but don’t be too quick to respond to good reviews either. If your company has received a lot of good feedback and you want to show that you are taking your employees’ concerns seriously, it can be helpful for you and them if you respond quickly when they have something negative or positive on their Glassdoor profile page.
This shows that you care about what other people think about your business and will try harder in order for them not only to write positive things down but also feel comfortable enough with their working environment so they don’t feel like they need anything else from their managers.
Thank the reviewer for their feedback
Thank the reviewer for their feedback. Even if you disagree with their opinion, it’s important to acknowledge that they took time out of their day to give you feedback. The least you can do is say “thank you” and let them know that what they said resonated with you in some way.
- Be polite and respectful.
- Thank the reviewer for their feedback.
- Focus on the positive aspects of your business and use their criticism as an opportunity to improve yourself and what you do.
Avoid sarcasm when responding
- Sarcasm is a double-edged sword.
- It can be used to show that you’re not taking someone’s comments seriously, or it can be used to show that you really are taking their comments seriously and don’t appreciate them either way.
- If you want to respond in a positive way, avoid sarcasm at all costs!
Offer to discuss the issue offline
The most effective way to respond is by offering to meet with the reviewer and discuss their concerns in person.
- Offer to discuss the issue in person.
- Offer to discuss the problem over the phone.
- Offer to discuss the issue via email, if that’s more convenient for both of you.
State your case in a professional way, but don’t try to convince them that what they’re saying is wrong or incorrect.
Provide a way to reply privately
When you see a Negative Glassdoor Review, it’s important to respond as quickly and clearly as possible. You want to make sure that the reviewer feels heard, so don’t make them go through the same process as everyone else—they should be able to contact you privately.
If there are specific questions or concerns they have about their experience working with your company, offer answers in the comment section on their review (if they haven’t already). If they ask for more information about a specific issue, provide links where it can be found online (e.g., “here’s our website”).
It’s important to remember that Negative Glassdoor Reviews Harm your Reputation Management.
The initial response should be quick and courteous before you take steps toward resolving the issue or responding privately. Not only will this help you maintain integrity, but it’ll also show your employees that they can trust you with their future career goals. If you want to Remove Bad Reviews then visit Onlinereputationmanage.com website, Here you will get relevant information about how to remove negative reviews. Online Reputation Manage will assist you in Removing Negative Links and reviews from the Google search engine results page. Online Reputation Management Services not only remove negative reviews, but also give solutions for crisis management, Brand Reputation Management, social media marketing and many more.